FAQ

Wayfinder works with any Online Store 2.0 theme, which includes Dawn and every theme currently in the Shopify Theme Store. You add the map as an app block on your cart or product page, with no code changes. Older “vintage” themes don't support app blocks. If you're on one, get in touch and we'll help.

No. The default Wayfinder Map is free and needs no API key. Google Maps is optional. If you prefer it, you'll need your own Google Cloud API key with the Maps JavaScript, Places, and Geocoding APIs turned on.

The map, delivery zones, and location capture work on any Shopify plan. To show zone-based delivery prices at checkout, your store needs Carrier Calculated Shipping. It's included on Advanced and Plus, and on other plans it can be added through Shopify. The optional checkout location picker uses checkout UI extensions, which Shopify limits to Plus stores.

The Basic plan is $15 USD per month and includes everything: unlimited customer locations, unlimited delivery zones, per-zone rates, and pickup stores. Every install starts with a 7-day free trial.

Wayfinder works anywhere: customers can drop a pin and you can draw delivery zones in any country. Postal code zones also work in any country. Detailed postal code outlines on the map are available for the United States, Canada, and Australia.

Yes. With no zones set up, every location is accepted, and Wayfinder simply captures the customer's exact delivery spot for your drivers. Add zones whenever you want to limit where you deliver or charge different prices by area.

Open the order in Shopify admin and look under Additional details. You'll find the address, latitude and longitude, and a Link to Map that opens the exact pin in Google Maps, ready for your driver.

Yes. Add your store locations on the Pickup Zones & Stores page and turn on the Delivery / Pickup switcher in the Map block. Customers tap a store pin to choose it, and checkout shows that store's pickup option.

Yes. Turn on “Make location selection mandatory” in Map Settings, and customers must confirm a location before they can check out. You can also require a delivery or pickup date.

Product rules let you exclude a product from a zone or make it free to deliver there, but not set a separate price per product. For different prices, create extra zones, each with its own rate.

The map shows your “location unavailable” message, and Wayfinder doesn't offer its delivery rates at checkout. Your other Shopify shipping methods, if you have any, still appear.

No. Coordinates are saved on the Shopify order itself, not in Wayfinder's database. We never store customer names, emails, or phone numbers.

The Map block disappears from your theme automatically, with no leftover code to clean up. Your zones and settings are deleted within 48 hours. Locations already saved on past orders stay in Shopify.