Delivery Zones
Learn how to draw, edit, and manage delivery zones directly on the map.
What is a delivery zone?
A delivery zone is an area you deliver to, with a name and a price. When a customer drops a pin on the map, Wayfinder checks which zone it falls in. That decides whether you can deliver there and how much to charge.
Zones are listed on the Delivery Zones & Rates page. If Show Delivery Zone Boundaries is on in the Map block, customers see your zones on the map too.
Create a zone
Open Delivery Zones & Rates
Click the button to add a new zone. The Delivery Zone window opens.
Name it
Enter a Zone Namesuch as “Downtown” or “Within 10 km”. Customers see this name next to the rate at checkout.
Define the area
Use one of the three tabs, described below.
Set a rate and save
Enter a Rate Name (e.g. “Local Delivery”) and a Price, then save. See Shipping Rates for how this shows up at checkout.
Three ways to define an area
| Tab | Best for | How it works |
|---|---|---|
| Search by Location | Whole cities, suburbs, or regions | Search for a place name and Wayfinder uses its official boundary as the zone. |
| Draw on Map | Custom areas that don't follow city lines | Click points around the area on the map to draw your own shape. |
| Postal Codes | Delivering by ZIP or postcode | Pick a country and enter one code per line, or separate them with commas. |
Postal code zones
- Matching uses the code itself, so it works in any country. A shorter prefix matches every code that starts with it (for example, H1A matches H1A 0A1).
- After you save, Wayfinder fetches the map outline for each code in the background. You’ll see “Processing postal code map data…” while that runs. Long lists can take a minute.
- Detailed outlines are drawn for the United States (ZIP codes), Canada (the first three characters, e.g. H1A) and Australia (postcodes). Elsewhere, Wayfinder shows an approximate location, but rate matching still uses the exact code.
Edit or delete zones
Click a zone on the Delivery Zones & Rates page to change its name, area, or price. Use the delete action to remove it. Changes apply to new checkouts straight away.
Tip
Zones can overlap. If a customer’s pin is inside two zones, they’ll see both rates at checkout and can pick one. This lets you offer, say, a cheap “Standard” and a pricier “Express” option over the same area.
Product rules
Product rules change how specific products are treated in a single zone. Use them to stop certain products being delivered to an area, or to deliver certain products there for free. Products without a rule get the zone’s normal rate.
| Rule | What happens in this zone | Example |
|---|---|---|
| Excluded | The product can't be delivered here. If it's in the cart when the customer confirms a location in this zone, the location is rejected. | Frozen or fragile items only delivered close to the store |
| Free | The product ships free in this zone. If every item in the cart is Free, the customer gets free delivery. | Free local delivery on bulky items like furniture |
Add a rule
Open the zone
On Delivery Zones & Rates, create a zone or click an existing one to edit it.
Find the product
Scroll to Product Rules and start typing in Add product. Choose the product from the results.
Choose Excluded or Free
The product is added as Excluded. Use the dropdown next to it to switch it to Free. Click Remove to delete a rule.
Save the zone
Rules take effect as soon as the zone is saved.
Rules apply to the whole product, including all of its variants. To treat a product differently in several areas, add a rule to each of those zones.
What customers see
- Excluded: when the customer confirms a location in the zone, the map shows “Product name is not available for delivery to this area.” They can remove the product or choose a different location.
- Free, whole cart: checkout shows a single Free Deliveryoption instead of the zone’s rate.
- Free, mixed cart:if even one item isn’t Free, the customer pays the zone’s normal rate. The rate isn’t reduced.
Make exclusions stick
Exclusions are checked when the customer confirms a location on the Wayfinder map. To stop customers skipping the map and checking out anyway, turn on Make location selection mandatory in Map Settings.
Overlapping zones
If a location is inside more than one zone and the rules disagree, the stricter one wins: Excluded beats Free, which beats no rule.
Custom per-product prices
Product rules can exclude a product or make it free, but they can’t set a different price for one product. To charge more for some deliveries, create an extra zone with its own rate, e.g. a pricier zone over the same area for large-item delivery.
When a customer is outside every zone
When a pin lands outside all your zones, the map shows your Location Unavailable Message, which defaults to “This address is outside our delivery zone”. You can change it in Map Settings. Wayfinder won’t offer any of its delivery rates for that address.
Pickup stores
If customers can also collect orders in person, add your store locations as pickup pins. See the Pickup Zones guide.